Return & Refund Policy

inventory_21. 7-Day Unopened Equipment Returns

Customers may return uninstalled, unopened solar equipment (such as solar modules, unopened battery units, or boxed inverters) within 7 calendar days of delivery or showroom collection for a refund or store credit, subject to:

• Hardware must remain in its original, undamaged manufacturer packaging with all factory seals intact.
• All documentation, mounting accessories, MC4 connectors, and safety seals must be included.
• Proof of purchase (invoice or digital order number) must accompany the return.
• A standard 10% restocking and technical bench-testing fee may apply to cover inspection procedures.

published_with_changes2. Defective Hardware & Rapid Warranty Swaps

If equipment is found to be defective upon arrival or during authorized commissioning:

• Our technical engineering team conducts prompt bench diagnostics at our East Park Mall Showroom or Kitwe Branch.
• Confirmed factory defects are eligible for immediate replacement or repair under manufacturer warranty.
• We stock replacement inverters and battery modules locally in Lusaka to minimize downtime.

Learn more on our Warranty Page.

block3. Non-Returnable Items & Exclusions

• Cut-to-order solar DC cables, custom trunking, or pre-commissioned electrical switchgear.
• Equipment that has been installed, energized, or modified by non-certified third-party contractors.
• Damage resulting from lightning strikes, electrical grid surges without certified SPD protection, or physical drops.
• Completed engineering design audits and on-site labor services once rendered.

assignment_return4. Return Process & RMA Authorization